Service Officers

Role of DAV Service Officers

DAV Service Officers are essential in helping veterans navigate the complexities of the VA claims process. They expertly guide veterans in preparing and submitting claims, ensuring that all necessary documentation is included. These officers also assist veterans in understanding their entitlements, tracking claim statuses, and representing veterans in claim denial appeals.

Meet Our Lead Service Officer: Theresa A. Wilson

Theresa A. Wilson, our esteemed lead Service Officer, has been recognized as “Service Officer of the Year” by the DAV state organization. With over a decade of experience and a personal military background in the Air Force, Theresa brings a deep understanding of veteran needs to her role. Her dedication and expertise ensure veterans receive the support and benefits they are entitled to.

Veterans can drop in during breakfast Friday mornings or call the Madison County Veterans Center at 859.575.1738 to arrange an appointment. Leave a message and we will get back to you as soon as possible.

Here are the types of documents you may want to bring:

• Proof of Service: DD-214
• Service Medical Records (SMRs): Records related to service-incurred illnesses or injuries.
• Private Medical Records: Documents from non-VA medical providers related to the condition.
• Supporting Statements: From family, friends, or fellow service members about the condition.
• Claim Documentation: Any previous VA correspondence or claim documentation.

Whether you need help starting a claim, understanding your benefits, or navigating an ongoing process, Theresa and our team are ready to assist.